Terms of service
TERMS OF SERVICE
1. GENERAL TERMS
These Terms and Conditions of Sale ("Terms") govern purchases made through the BRYDER website at www.bryderstudio.com (the "Website").
The Website is operated by BRYDER ("BRYDER", "we", "us", or "our").
By placing an order through the Website, you agree to be bound by these Terms.
If you have any questions about these Terms, your order or our products, please contact us at info@bryderstudio.com.
Our contact details are:
Email: info@bryderstudio.com
VAT registration number: 517 4944 71
Nothing in these Terms affects your statutory rights as a consumer.
2. ORDERING AND AVAILABILITY
2.1 Product Display
We make every reasonable effort to display the colours, details, measurements and appearance of our products as accurately as possible.
However, colours may appear differently depending on your device, monitor or screen settings, and we cannot guarantee that the colour displayed on your device will accurately reflect the actual colour of the product.
2.2 Product Availability
All products are subject to availability.
While we make reasonable efforts to keep the Website and product availability information up to date, we cannot guarantee that products displayed on the Website will remain available at the time you place your order.
If a product you have ordered becomes unavailable, we will contact you and provide an appropriate refund for any amount paid for the unavailable product.
2.3 Prices
Product prices are displayed in the currency applicable to your location or the currency selected on the Website. Prices may therefore be displayed in GBP, USD, EUR or other currencies supported by the Website.
The price and currency applicable to your order will be the price and currency displayed at checkout before you complete your purchase.
Prices may change from time to time. Any applicable delivery charges, taxes, duties or other charges will be displayed at checkout where applicable.
For orders delivered to countries outside the United Kingdom, the final amount charged may vary depending on exchange rates, payment provider charges or other factors outside our control where applicable.
We take reasonable care to ensure that pricing information displayed on the Website is accurate. However, technical or human errors may occasionally result in a product being displayed at an incorrect price.
If a product is listed at an obviously incorrect price due to a typographical, technical or other error, we reserve the right to decline or cancel the order.
If payment has already been taken and the order is cancelled because of an obvious pricing error, we will provide a full refund to the original payment method.
2.4 Pricing Errors
We take reasonable care to ensure that all prices displayed on the Website are accurate.
However, technical or human errors may occasionally result in a product being displayed at an incorrect price.
The display of products and prices on the Website constitutes an invitation to treat and not a legally binding offer.
A legally binding contract between you and BRYDER is formed when we accept your order in accordance with these Terms.
If a product is listed at an obviously incorrect price due to a typographical, technical or other error, we reserve the right to decline or cancel the order.
If payment has already been taken and the order is cancelled because of an obvious pricing error, we will provide a full refund to the original payment method.
3. PAYMENT
3.1 Accepted Payment Methods
We accept the payment methods made available to you at checkout.
Payments may be processed by third-party payment providers. Those providers may have their own terms and privacy policies.
3.2 Payment Security
Payment information is processed using secure payment technology provided by our payment service providers.
We do not ordinarily store your full payment card details.
3.3 Payment Timing
Payment may be authorised or charged when you place your order, depending on the payment method used.
If an order cannot be fulfilled after payment has been taken, we will refund the relevant amount to the original payment method.
4. SHIPPING AND DELIVERY
4.1 Shipping Charges
Shipping charges will be displayed during the checkout process before you complete your purchase.
Please refer to our Shipping Policy for further information about available delivery methods, delivery charges and estimated delivery times.
4.2 Delivery Times
We aim to dispatch orders promptly.
Any delivery dates or delivery times provided are estimates unless we have expressly agreed a specific delivery date with you.
Delivery may take longer during sale periods, product launches, public holidays or other periods of unusually high demand.
If circumstances arise that significantly delay delivery, we will take reasonable steps to keep you informed.
4.3 Delivery Information
You are responsible for providing accurate and complete delivery information when placing your order.
If incorrect or incomplete information provided by you causes a delivery failure or additional delivery costs, you may be responsible for reasonable additional costs where permitted by law.
4.4 Uncollected or Undeliverable Packages
If a parcel cannot be delivered because you have provided incorrect delivery information, refused delivery, or failed to collect a parcel from a designated collection point after being notified, the parcel may be returned to us.
Where a parcel is returned to us in these circumstances, we will contact you regarding the available options.
Any additional delivery costs arising from incorrect information or failure to collect a parcel may be charged where permitted by law.
4.5 International Orders and Import Duties
Customers ordering products for delivery outside the United Kingdom may be responsible for import duties, customs charges, taxes or other fees imposed by the destination country, unless the applicable charges are expressly included in the order at checkout.
The customs and import rules of each destination country vary.
You are responsible for complying with applicable import requirements in the destination country and for paying any charges that are not collected by BRYDER at checkout.
Where applicable, we will provide the necessary customs and shipping documentation for your order.
We are not responsible for delays caused by customs authorities or for charges imposed by the destination country's authorities.
4.6 Risk and Delivery
For consumer purchases, the risk of loss or damage to the goods generally remains with BRYDER until the goods come into your physical possession or the physical possession of a person you have identified to take possession of them, except where applicable law provides otherwise.
Nothing in these Terms is intended to exclude or limit your statutory rights concerning delivery or the passing of risk.
5. RETURNS AND REFUNDS
5.1 Right to Cancel
If you are a consumer purchasing products online, you generally have the legal right to cancel your order within 14 days after the day on which you, or a person you identify to receive the goods, takes physical possession of the goods.
You do not generally need to provide a reason for exercising this statutory cancellation right.
To exercise your right to cancel, please contact us at info@bryderstudio.com and clearly inform us that you wish to cancel your order.
You then generally have a further 14 days to return the goods to us.
5.2 Refunds
Where you validly exercise your statutory right to cancel, we will refund the relevant payment in accordance with applicable law.
This will generally include the cost of standard delivery. If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option available.
We will generally issue the refund within 14 days of receiving the returned goods or, where permitted by law, receiving evidence that you have sent the goods back.
Refunds will normally be made using the original payment method.
5.3 Return Costs
Unless otherwise stated in our Returns Policy or required by law, you are responsible for the direct cost of returning goods following a change-of-mind cancellation.
5.4 Condition of Returned Goods
You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functionality, in a similar way to how you would be able to inspect them in a shop.
If goods are handled beyond what is reasonably necessary and their value is reduced as a result, we may be entitled to make a deduction from the refund where permitted by law.
5.5 Exclusions
Certain products may be excluded from statutory cancellation rights where an applicable legal exception applies, including certain personalised or customised products.
Where an exception applies, this will be communicated to you before or at the time of purchase where required.
5.6 Faulty, Damaged or Incorrect Goods
If you receive goods that are faulty, damaged, not as described or otherwise do not comply with your statutory rights, please contact us at info@bryderstudio.com.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under applicable consumer law.
Nothing in these Terms limits or excludes your statutory rights.
6. RETURNS PROCESS
To initiate a return or cancellation, please contact us at info@bryderstudio.com.
Please include your order number and sufficient information for us to identify the order.
We will provide any relevant return instructions and information required to process your return.
Please do not send returns to our registered or business address unless we specifically instruct you to do so.
Further information about our returns process may be provided in our separate Returns and Refunds Policy.
7. COPYRIGHT AND INTELLECTUAL PROPERTY
All content on the Website, including text, product descriptions, images, photographs, product photography, graphics, logos, designs, brand names, videos, layouts and other materials, is owned by or licensed to BRYDER and is protected by applicable intellectual property laws.
You may access and use the Website for your personal and non-commercial purposes.
You must not reproduce, copy, modify, distribute, publish, sell, license or commercially exploit any Website content without our prior written permission.
Nothing in these Terms transfers ownership of any BRYDER intellectual property to you.
For enquiries regarding the use of BRYDER intellectual property, please contact info@bryderstudio.com.
8. WEBSITE OPERATION
We make reasonable efforts to ensure that the Website is available and operates correctly.
However, we do not guarantee that the Website will always be uninterrupted, error-free or free from viruses or other harmful components.
We may temporarily suspend or restrict access to the Website for maintenance, security, updates or other operational reasons.
We may also update, modify or remove Website content, products or features from time to time.
9. DISCLAIMER OF LIABILITY
9.1 Website Operation
To the extent permitted by law, BRYDER will not be responsible for losses arising from your inability to access or use the Website where such inability results from circumstances outside our reasonable control.
9.2 Product Liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Nothing in these Terms limits your statutory rights in relation to products supplied by BRYDER.
9.3 General Liability
Subject to the above, we will not be responsible for losses that were not reasonably foreseeable to both you and us when the contract was formed.
Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted.
10. EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
Such circumstances may include severe weather, natural disasters, fire, flood, war, terrorism, industrial disputes, government action, disruption to transport networks, telecommunications failures, power failures, or failures affecting third-party service providers.
Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
11. THIRD-PARTY SERVICES AND LINKS
The Website may contain links to third-party websites, services or platforms.
Third-party services may have their own terms, conditions and privacy policies.
We are not responsible for the content, availability, security or practices of third-party websites or services.
Where third-party providers are used to process payments, provide delivery services, operate the Website or provide other services, those providers may process your information in accordance with their own terms and privacy policies.
12. PRIVACY
Our Privacy Policy explains how BRYDER collects, uses, stores and discloses personal information.
Our Privacy Policy is separate from these Terms and forms part of the information available to you when using the Website.
You can access our Privacy Policy through the relevant link on the Website.
13. MARKETING COMMUNICATIONS
If you separately choose to subscribe to BRYDER marketing communications, including email or SMS marketing, your marketing preferences and consent will be handled in accordance with our Privacy Policy and applicable law.
Acceptance of these Terms does not constitute consent to receive marketing communications.
You can unsubscribe from marketing communications at any time using the unsubscribe or opt-out method provided in the relevant communication.
By opting in you agree to receive recurring automated promotional and personalized marketing text messages from BRYDER at the number provided. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not a condition of purchase.
14. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, Website, products, services or legal requirements.
When we make changes, we will update the Effective Date at the top of these Terms.
The Terms applicable to an order will generally be the Terms in effect when you place that order, unless a change is required by law or otherwise agreed with you.
15. GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of England and Wales.
If you are a consumer, you will also benefit from any mandatory consumer protections provided by the law of the country in which you live where applicable.
Nothing in these Terms prevents you from relying on mandatory consumer protection rights that apply to you.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, except where applicable law provides you with the right to bring proceedings in another jurisdiction.
16. CONTACT AND COMPLAINTS
If you have a question, complaint or concern about your order, our products or our service, please contact us at:
BRYDER
West Hill Road
London
SW18 1LN
United Kingdom
We will make reasonable efforts to respond to complaints and resolve issues promptly and fairly.
Please do not send returns to this address unless we specifically instruct you to do so. Return instructions will be provided through our returns process.
17. STATUTORY RIGHTS
Nothing in these Terms affects or limits any rights or remedies you may have under applicable consumer protection law.
Where a provision of these Terms conflicts with a mandatory legal right, the mandatory legal right will apply.