Shipping policy
Thank you for shopping with Bryder. Below is our shipping policy to ensure you have all the details about your order's delivery.
1. Shipping Destinations
We currently ship our products to the following locations:
- Domestic: United Kingdom
- International: Rest of World
Please note that shipping rates and delivery times may vary based on the destination.
2. Processing Time
All orders are processed within 1-3 Business Days after they are placed. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days.
Note: During peak times such as sales or holiday seasons, processing times may be longer than usual. We will notify you of any significant delays via email.
3. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on the delivery address, weight of the items, and the chosen shipping method.
Note: Delivery times are estimates only and may vary depending on carrier delays or customs in international shipments.
4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 24-48 hours for tracking information to update.
To track your order, please visit the couriers website and enter the tracking number provided.
5. Customs, Duties, and Taxes (for International Orders)
For international orders, Bryder covers the customs and taxes applied to your shipment. Should any unexpected fees occur during or after shipping (such as tariffs, taxes, and customs fees), please get in contact via email at info@bryderstudio.com
6. Lost, Damaged, or Delayed Shipments
Bryder is not liable for products lost, damaged, or delayed by the carrier once shipped. However, if you encounter an issue, please contact us at info@bryderstudio.com , and we will assist in filing a claim with the carrier.
If your package arrives damaged, please retain all packaging materials and document the condition of the product with photos, then contact us immediately.
7. Shipping Restrictions
Certain items or materials may be restricted in some countries. It is the responsibility of the customer to ensure that products are permissible for entry into the destination country.
8. Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at info@bryderstudio.com . Address changes cannot be guaranteed after an order has been processed.
9. Contact Us
If you have any questions or need assistance with your order, please contact us:
Bryder
Email: info@bryderstudio.com
Thank you for choosing Bryder. We are committed to ensuring your order arrives safely and on time.